The WHAT REALLY IS website provides various types of content related to lifestyle. Among other things, the site offers workshops, online lectures and paid personal training.
Cancellation of a transaction can be made by writing a message to firstname.lastname@example.org and stating the order number you wish to cancel.
Cancellation of a transaction is possible within 14 days from the date of the transaction, and provided that the cancellation is made no later than 7 business days prior to the date of the event for which the transaction was made.
In any case of cancellation of a transaction, a cancellation fee of 5% will be legally charged. For the avoidance of doubt, orders purchased 7 business days before the service is provided cannot be canceled and no refund can be received for them. The management of the site can approve and make a credit at its discretion, even in cases where there is no right to cancel according to the cancellation policy.
The WHAT REALLY IS website (hereinafter: the “site”) is a website on the Internet that constitutes, among other things, a virtual store for the sale of services to consumers in Israel and abroad. The owner and operator of the site is Ruth Bar Shalev – Authorized Dealer: 057268054.
An action on the site is any action of ordering or purchasing of other products and / or services offered on the site, insofar as they are offered (hereinafter: “action”).
These rules are written in the masculine language for convenience only and should be construed in writing as referring to the feminine language as well.
The provisions of these Terms and Conditions constitute a binding contract between the user and the site, for all intents and purposes.
Anyone who performs any action on the site declares that he is aware of the site’s regulations and accepts them, and that he and/ or anyone on his behalf will not have any claim and/ or action against the site owners and/ or operators and/ or anyone on their behalf other than claims related to breach of the site owners’ obligations and/ or its operators in accordance with these Terms and Conditions and Rules of Participation.
For the purposes of these Terms and Conditions, “user” – any person, including a company, may use the site, including to perform actions through the site, all subject to the fulfillment of the cumulative conditions listed below: – The user is eligible to perform legally binding actions that is, the user declares that he is a company, or a person aged 18 and over. – The user has a valid credit card that has been legally issued by one of the credit card companies that are also active in Israel. – The user registers for the site in accordance with the provisions of these Terms and Conditions.
It is clarified that the Authorized Dealer may, at its discretion, terminate the activity of the site at any time and without prior notice. The Authorized Dealer reserves the right to change the Terms and Conditions from time to time at its sole discretion, without the need to give notice and / or prior notice. Any such change will be binding on the users and will also apply to purchases made on the site, starting from the date of publication of the updated regulations on the site.
The wording of the binding and determining Terms and Conditions at any time is the wording of the Terms and Conditions published on the site. Therefore, it is recommended to review the provisions of the Terms and Conditions at each re-entry to the site in order to be aware of the changes that have taken place in its provisions, insofar as there have been such changes. In any case of contradiction and / or inconsistency, of any kind and type between the content of the site and the provisions of these Terms and Conditions, the provisions of the Terms and Conditions will prevail and apply.
Purchase on the site: The site allows, among other things, the selection and purchase of workshops, lectures and services that appear on the site. In order for the purchase order to be carried out quickly and without incident, care must be taken to provide the correct details. If incorrect details are provided upon execution of the purchase order, the site management will not be able to guarantee the provision of the services.
In the event that the services are not provided due to incorrect details, the user will be charged handling fees. After filling out the purchase order form, the credit card details will be verified through the clearing company. After receiving approval from the clearing company and performing a CHECK OUT operation by the user, an appropriate notification will be given that the operation has been recorded in the system.
It should be emphasized that the purchase transaction will be completed only after the Authorized Dealer receives approval from the credit card company to make the charge, in accordance with the existing work procedures between the credit card companies and the Authorized Dealer (hereinafter: “execution of the purchase order”). Confirmation of the order will be sent by e-mail up to 72 hours from the date of confirmation of the purchase order.
Computer records. The data processing of the site, which maintains a computerized record of all operations on the said site, will constitute prima facie evidence of what is stated therein. In case the transaction is not approved by the credit company, the user will receive an appropriate notification.
It will be clarified and emphasized that ordering and purchasing will be considered valid only after verifying the credit details and confirming the payment by the user and the credit company. Without final approval from the credit card company for approval of the transaction, the order will be void, and the site will not be liable to the user or any third party in any way, including by not keeping the purchase in the Authorized Dealer’s inventory.
Approval of the purchase operation and the site’s commitment to supply the purchase is conditional on the product being available and after the Authorized Dealer receives approval from the credit card company to make the charge, in accordance with the existing work procedure between them and the Authorized Dealer.
In the event that the transaction is not approved by the credit companies – the customer will receive an appropriate notification in case of an item that is not available and / or if there is a problem with its delivery, for whatsoever reason, the management of the site may notify the user of the cancellation of the missing item from the order and provide the user with the balance of the order without the missing item. Such notice will be given to the user by e-mail and / or telephone message, according to the choice of the site management. In such case, the user will not have any claim against the Authorized Dealer and in fact by placing the order, the user waives any such claim.
In any case in which, due to “force majeure”, the Authorized Dealer is unable to manage the site in a standard way, provide the products or meet its other obligation, the site management may cancel the contract with any user. In this section, “force majeure” means as is customary by law and includes computer malfunctions, telephone system malfunctions or malfunctions in other communication systems, any sabotage and security incident.
It is clarified that the management of the site will not bear any responsibility, directly or indirectly, in the event that the user has not been able to use the site due to a malfunction or break or any disruption in the proper functioning of its activity. The site management does its best to ensure that the information displayed on the site is the most complete and accurate information. However, it is clarified that inaccuracies or errors may appear on the site, in good faith, and the management of the site will not bear any direct, indirect, consequential or special damage caused, insofar as it is caused, to the user or any third party, for them.
In the event of an error in the product description and / or transaction details, the site management may cancel the specific purchase and credit the user with a full refund.
The management of the site may update the prices of the products on the site and the shipping rates from time to time and without the need for prior notice. The price which is valid in relation to the order placed is the price that was published when the process of receiving the order in the website system (which includes the provision of credit card information) was completed. If the prices have been updated before the completion of the said order acceptance process, the user of the site will be charged according to the updated prices.
The site management may offer promotions, benefits and discounts on the site. The management of the site may at any time terminate these promotions, benefits and discounts, replace them or change them, without the need to give any prior notice thereof.
It is hereby clarified that the provisions of the Consumer Protection Law, 5741-1981 and regulations enacted pursuant to it (hereinafter: the “Consumer Protection Law”) that apply and are effective at the time of the transaction, are the binding provisions even if these Terms and Conditions or the site state otherwise. The method of sale: The sale on the site is for all intents and purposes a standard sale method. Sale of products at a fixed price in advance until the stock is exhausted in accordance with the instructions on the site and in these Terms and Conditions.
The management of the site will act to provide the products or services in accordance with the delivery terms specified on the action page of the products or services. The management of the site will be obligated to supply a product which has been paid for in full only, by credit card, as detailed below.
Customer service: For details and questions regarding the site and its activities, you may contact the customer service of the site management by e-mail email@example.com or by phone: 054-4456847
Cancellations: A user may cancel the transaction in accordance with the provisions of the Consumer Protection Law, as detailed below: Cancellation of a transaction / sale by a user before the product is delivered: If a user wishes to cancel a transaction / sale prior to the delivery of the product, he can do so by contacting the Authorized Dealer’s customer service by phone.
Cancellation after delivery of the product: If a user wishes to cancel his order after the product has been delivered, he can do so by contacting the site management by e-mail: firstname.lastname@example.org in accordance with the cancellation conditions listed below.
The user may cancel the transaction within 14 days from the date of receipt of the service, by e-mailing the cancellation to the management of the site at email@example.com, all in accordance with the provisions of the Consumer Protection Law. It must be emphasized that, in any case of a request to cancel a transaction after the product has been provided to the user, the cancellation of the transaction will be subject to a cancellation fee of 20% of the cost of the product being deducted from the refund.
In the event of cancellation of credit card transactions, there may be an additional fee for clearing performed, and the refund will be made directly to the user’s credit card.
Maintaining the confidentiality of the data and the user’s privacy: The provision of personal details in the order form is made in accordance with the user’s wishes and consent.
Filling in the details indicates the user’s consent to their delivery. The purpose of providing personal information is to enable the site management to provide the products and / or services to the user and to learn from the user his opinion regarding the purchase of the products and / or services. The site management undertakes not to make any use of the information without the user’s permission unless this is required by law or to prevent misuse of the site.
The management of the site will allow access to the information only to those of its employees who need the information for the purpose of providing a service.
The site management takes the usual precautions in order to maintain, as to the extent possible, the confidentiality of the information. Any transfer of a credit card number from the site is encrypted in accordance with a PCI standard, but in cases not under its control and / or due to force majeure, the site management will not be responsible for any damage of any kind, indirect or direct, caused to the user should this information be lost or if it is used in an unauthorized manner.
The site management uses the highest security standards in order to maintain the confidentiality of the information and the privacy of its customers as much as possible, including by using a PCI system for clearing credit cards.
When registering on the site and when ordering products, the user will be asked to provide his real personal details, including: first name, last name, phone number, and information regarding an action.
Some cookies will expire when the user closes the browser and others are saved on the hard drive of his computer. The cookies contain a variety of information such as the pages the user visited, the length of time the user stayed on the site, from whence the user came to the site, sections and information that the user wants to see when entering the site etcetera. They are also used to eliminate the need to enter the user’s information each time he revisits sections of the site that require registration, if any.
The information in the cookies is encrypted and the site management takes precautionary measures to ensure that only the site management computers can read and understand the information stored in them. A user who does not want cookies to be collected on his personal computer can avoid this by changing the settings in the browser on his computer. To do this, consult your browser’s help file. Keep in mind that disabling cookies may result in some services and features on the Site or other websites not being available.
In addition, cookies can be deleted on your computer at any time.